iLEX skin protectant

Proven protection for excoriated skin


1. The Order Process and Contract

2. Price and Payment and Ownership

Prices are quoted on our website. We endeavor to ensure that all prices are correct. However, if a price is displayed incorrectly then we will verify the correct price prior to fulfilling your order. 

In addition to the price of products you may have to pay a delivery charge, this will be stated at point of order.

Discounts cannot be combined; only one discount type may be used per order.

Payment must be made at point of order.  Ownership of the products will remain with us, the seller, until full payment of all amounts due have been received by us.

3. VAT

All orders deliverable to UK and other EU addresses are subject to UK VAT at standard rate.

4. International Orders

Products delivered to some destinations, mainly outside the EU, may be subject to taxes, fees or levies, which are imposed by local legislation. The recipient of the products is responsible for all customs formalities for their export and import, and will be required to pay any additional charges, including import duty, formal customs entry, taxes, levies and other charges. The recipient of the goods, not the person who has ordered them, will receive a separate request for payment of these charges.
If you are ordering products to be delivered to someone else, please make sure they are aware that they will be responsible for these additional charges. Unfortunately we have no control over these charges and cannot predict what they may be, so we are unable to offer any assistance on these processes. We would advise that you check the import charges applicable in any country before ordering products to be delivered there.

5. Delivery

Standard UK delivery is FREE on all orders of £100 [Excluding VAT] or over. UK deliveries only.

Goods are sent via Royal Mail 1st Class, Airmail or Carrier depending on the destination and quantity of goods ordered. Delivery times can vary depending on the destination and time of year and cannot be guaranteed. Typical delivery times are as follows:

UK 5 - 7 Working Days
EU 10 - 14 Working Days
Rest of World 21 - 28 Working Days

6. Cancellations

Your Cancellation Rights

Under the distance selling regulations you have the right to cancel this contract provided you contact us within 7 working days after the day on which you receive the products.

Please follow our Returns procedure below to obtain a refund.

7. Returns

Returns Procedure:

Please return your goods in an unused condition in their original packaging with a copy of the original invoice and reason(s) for return, to: -

Ilex Health Products
2 Brookield
Duncan Close
Moulton Park
United Kingdom

Please obtain proof of posting.

A refund will be arranged, please allow 2 weeks from collection or posting for us to credit your account. We will refund the debit or credit card of the person who originally placed the order.

8. Disclaimer

The content of the website is for information only. It should not be used for diagnosing health problems. Always seek medical advice if uncertain.

9. Privacy

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes.

When you make a purchase from our website, we collect certain personal information from you (your name, email address, payment address and details). All such information is held on secure servers. Ilex Health Products Limited complies fully with all applicable Data Protection and consumer legislation, and will treat all your personal information as fully confidential.